How to request deletion
Sign in to the app and open Passport → Settings → Delete account. Read the deletion notice, select the confirmation checkbox, then press Delete account. Your account is disabled when the request is accepted.
If you cannot use the app, email the address below with your account email address and a request to delete your account. We may ask you to verify ownership. Do not send your password or verification codes.
Data deleted or erased
We delete or erase your login account, email, nickname, profile, contact details, connected authentication details, notification subscriptions, private reward recipient details and uploaded files. Your posts, comments, support inquiries, survey free-text answers and DM text are removed or replaced with deleted content.
Records retained and retention periods
Transaction, reward, benefit, participation, issuance and audit history remains under account identifiers with personal contact details removed. Hashes used to prevent recreation of a deleted authentication account are also retained. These records and hashes currently have no automatic expiry. Passport and Stamp issuance already recorded on a blockchain remains public and cannot be deleted. Information required by law may be kept separately for the applicable purpose and period.
Pending deletion and recipient details
Deletion proceeds without undue delay and may show as pending until external login accounts and stored files have been cleared. We do not specify a fixed completion deadline. Under the existing Privacy Policy, physical reward recipient details are deleted 30 days after delivery or on-site pickup is completed, and are also cleared during account deletion.